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    Consumer Complaint Policy

    homegenius takes all complaints seriously and considers the complaint process critical to maintaining excellent customer service as well as address any issues that may arise. Consumers may submit a complaint by contacting homegenius and its affiliates as follows:

    For home search related complaints or concerns, please contact homegenius Real Estate at:

    By Email: compliance@homegeniusre.com 

    By Mail:
    homegenius Real Estate
    ATTN: Roberto Vannucchi
    7730 South Union Park Avenue
    Suite 400
    Midvale, UT 84047

    For homegenius connect related complaints or concerns, please contact homegenius Real Estate of Florida, LLC at:

    By Email: homegenius_complaints@radian.com

    By Mail: homegenius Real Estate of Florida LLC
    ATTN: homegenius connect Consumer Complaints
    7730 South Union Park Avenue
    Suite 400
    Midvale, UT 84047

    For titlegenius related complaints or concerns, please contact Radian Settlement Services Inc. and/or Radian Title Insurance Inc. (“Radian”) at:

    By Email: titlegenius_complaints@radian.com

    By Mail:
    Radian
    ATTN: titlegenius Consumer Complaints
    1000 GSK Drive
    Suite 210
    Coraopolis, PA 15108

    For broker related complaints or concerns, please contact homegenius Real Estate of Florida, LLC at:

    By Email: broker_complaints@homegenius.com

    By Mail:
    homegenius Real Estate of Florida LLC
    ATTN: Broker - Consumer Complaints
    7730 South Union Park Avenue
    Suite 400
    Midvale, UT 84047
     
    Not every complaint filed with homegenius or its affiliates will be the responsibility or the obligation of homegenius; however, we are dedicated to reviewing and pursuing a complete resolution for each complaint that is both satisfactory to the customer and homegenius and its family of companies.