Consumer Complaint Policy | homegenius

Consumer Complaint Policy

homegenius takes all complaints seriously and considers the complaint process critical to maintaining excellent customer service as well as address any issues that may arise. Consumers may submit a complaint by contacting homegenius and its affiliates as follows:

For home search related complaints or concerns, please contact homegenius Real Estate at:

By Email: compliance@homegeniusre.com 

By Mail:
homegenius Real Estate
ATTN: Roberto Vannucchi
7730 South Union Park Avenue
Suite 400
Midvale, UT 84047

For homegenius connect related complaints or concerns, please contact homegenius Real Estate at:

By Email: compliance@homegeniusre.com

By Mail: homegenius Real Estate
ATTN: homegenius connect Consumer Complaints
7730 South Union Park Avenue
Suite 400
Midvale, UT 84047

For titlegenius by Radian related complaints or concerns, please contact Radian Settlement Services Inc. and/or Radian Title Insurance Inc. (“Radian”) at:

By Email: titlegenius_complaints@radian.com

By Mail:
Radian
ATTN: titlegenius Consumer Complaints
1000 GSK Drive
Suite 210
Coraopolis, PA 15108

 
Not every complaint filed with homegenius or its affiliates will be the responsibility or the obligation of homegenius; however, we are dedicated to reviewing and pursuing a complete resolution for each complaint that is both satisfactory to the customer and homegenius and its family of companies.